The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
What's in it for you? When you join our team, you become part of the General RV family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry.
As a Day of Delivery Manager, you be responsible for developing and leading an exceptional delivery process for customers on the day they take ownership of their new purchase. This fast-paced role is critical in setting our customers up for success as they take ownership of their RV.
Provide product knowledge as you assist and influence customers in all purchase decisions.
Oversee the daily functions of the Parts Delivery Specialists and consistently track the quality of their delivery process.
Identify and develop training for team members on a continuous basis.
Set overall team production goals in addition to individual performance goals and actively coach team members to reach their highest potential.
Partner with Service Management to ensure units are prepped at a minimum of 48 hours prior to delivery.
Develop a quality control process to ensure customer units are fully prepared for delivery.
Assist our Delivery Coordinators to host the customer(s) on delivery day from the moment they arrive through the moment they leave. Creating an engaging and fun experience.
You will become an RV expert and learn how to effectively teach customers how to fully utilize their RV (training provided).
Other duties as assigned by management.
Minimum of a High School Diploma is required.
Previous customer service experience is required. Experience within a retail environment a must.
Proven leadership experience with direct reports
Previous sales experience is desired but not required
Quick learner with a friendly, outgoing and goal-oriented personality.
Ability to multitask and complete tasks in a timely and efficient manner.
Basic computer knowledge is required.
Excellent communication skills, both written and verbal.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
About General RV
General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates thirteen Supercenters in six states. We are proud of our history and are now in the third generation of family ownership.
Requisition ID: 2021-4916
External Company Name: GENERAL RV CENTER
External Company URL: www.generalrv.com
Street: 12410 Dixie Hwy