Patient Care Specialist I, Full-time, UC
FLSA Status: Non-Exempt
Department: Medical - Family Practice
Location: Houghton, Michigan
Employment Status: Full-time
FTE: 1.0 (80 hours bi-weekly)
Physical Work Location: Houghton Family Health Center
POSITION SUMMARY:
The Patient Care Specialist I provides daily clinical support for medical providers with primary responsibility for basic patient care-related tasks including patient intake, facilitating patient flow through the office, collecting patient specimens, providing basic instructions and education, assisting providers with procedures, ensuring exam rooms and office are set up appropriately based on type of visit, and performing sterilization of equipment and other sanitation duties.
Education, Training, Licensing and Credentialing
Required:
Minimum of a high school diploma or equivalent
Evidence of basic life support training, or ability and willingness to complete BLS Certification in probationary period.
Preferred:
Completion of health care-related coursework or specialized healthcare training.
Completion of a formal course of training and possess a license or certification as a: Certified Nurse Aide (CNA), Emergency Medical Technician (EMT), Paramedic, Phlebotomist, or Dental Assistant
Current life support (BLS) certification
Experience and Skills
Required:
Prior work experience in a health care setting or in a customer service position
Proficient typing and computer skills, including utilizing Microsoft Office products
Experience or functional ability and comfort level utilizing an Electronic Health Record
Attention to detail and ability to multi-task
Preferred:
Knowledge of basic medical terminology
Knowledge of HIPAA confidentiality and privacy rules
Experience working at an outpatient primary care clinic or providing hands on patient care duties
Experience working at Federally Qualified Health Center (FQHC) using an integrated model of care
Knowledge of and/or experience using tele-health as a treatment modality
Experience utilizing eClinical works (ECW) electronic health record
Advanced knowledge of medical terminology
Experience performing phlebotomy
Bilingual or multi-lingual abilities is a plus
Physical Demands, Working Conditions and Travel Requirements
Physical Demands:
Regular standing and walking for extensive periods of time.
Requires manual hand and finger dexterity and eye/hand coordination.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to communicate verbally and in writing in English and have ability to hear.
Ability to work with a moderate noise level in the work environment.
Requires working under stressful conditions or may require working irregular hours.
Occasional exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.
Regular prolonged use of personal protective equipment including but not limited to masks, face shields, gloves, goggles, gowns, etc.
Working Conditions:
Regular contact with patients under a wide variety of circumstances
Subject to varying and unpredictable situations
Occasional work outside of normal scheduled hours
Regular communication, networking, and speaking with physicians, patients, families, caregivers, and the health care team.
Subject to many interruptions
Travel Requirements:
Occasional travel required: local or regional