Our Client, a World Leader in their Industry and a Fortune 100 Medical Device Company, has an opening for an IS CONTRACTS MANAGER-JR in either Kalamazoo, MI or Allendale, NJ. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
The CONTRACTS MANAGER-JR. will be responsible for providing assurance that IS Suppliers are delivering to their contractual commitments while working with service delivery managers, suppliers, procurement, finance and legal departments.
Day Duties May Include:
· Facilitating and maintaining relationships between suppliers and internal resources, including IS stakeholders and executive leadership
· Ensuring compliance to commitments, deliverables, obligations and SLA agreed to in contracts
· Executing end-to-end performance management framework to enable end-to-end SLA reporting over several providers and contracts
· Defining and maintaining KPI’s and SLAs and monitoring the service delivery against the agreed targets
· Reviewing, validating and approving service level calculations and reports from providers including periodic earn backs for critical service levels
· Maintaining and tracking status of all services engagement-related issues from initiation through resolution (contract, invoice, and service issues)
· Providing an avenue to capture and facilitate resolution of issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path
· Partnering with finance to confirm accurate monthly invoicing, including credits and earn backs due to performance misses
· Conducting 360 degree relationship surveys to ensure satisfaction of service delivery and alignment of
· Running monthly management committee meetings for reviewing end to end supplier performance
Qualifications:
· Bachelors’ Degree requried
· 4+ years’ experience in contract management, pricing, sales operations, and analytics
· Demonstrated expertise in Microsoft Office applications including Excel and Access
· Preferred skills in Oracle ERP
Interested Candidates please send your resume in WORD format to info@jblresources.com.
For more information about our services at JBL Resources, please visit our website: www.jblresources.com. For more great opportunities, visit our LinkedIn company page- JBL RESOURCES.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company