The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
What's in it for you? When you join our team, you become part of the General RV family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!
General RV is committed to providing an industry-leading ownership experience to our customers. Our centralized scheduling specialist is part of that experience. While this role is not customer facing they are the voice of our service department taking care of a range of service requests and setting the tone for the customers future appointment
Answers service phone calls to our dedicated scheduling line and books appointments
Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance
Responds to online service appointment requests using the customers preferred method of contact and schedules appointments as needed
Works in Keep You Camping critical appointments and resolves any scheduling conflicts
Confirms appointmentsCompiles daily/weekly/monthly reporting and trend analysis
Inputs customer data into company system
Act as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer
Collaborate with the Manager of Service Training and Communication on establishing and achieving monthly goals
Follow the procedure of the Keep You Camping™ program
- Process and procedure oriented
Strong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlines
Ability to work within multiple computer software systems
Possess capacity be able to accurately handle and document a high volume of incoming calls
Exceptional interpersonal skills that will lead to strong relationships with internal and external partners
Communicate well to all levels within the organization
KEY CHARACTER TRAITS
Friendly - We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!
Outgoing - Do you love talking and getting to know people? With professional communication skills and a good hand shake you can help our customer get the most out of their new purchase.
Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!
Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
WHO IS GENERAL RV CENTER?
General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City. General RV started as a small 'mom and pop' operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,800 loyal associates. We have Supercenters in 6 states, with 13 locations in Michigan, Ohio, Illinois, Florida, Utah and Virginia.
IND1
Requisition ID: 2021-5000
External Company URL: www.generalrv.com
Street: 25000 Assembly Park Drive