The Quality Manager provides leadership to the Quality Engineering group, the Inspection group and the Business Systems group within the Quality Department. The Quality Manager is responsible to ensure customer requirements are planned and implemented during the purchasing, inspection, and launching of products. The Quality Manager works closely with Programs, Operations, and Engineering to identify problems, investigate causes and recommend/implement solutions that improve product quality and production efficiency. The Quality Manager focusses on identifying trends that adversely affect the quality of products, driving timely and sustainable improvements through the effective application of problem solving methodologies and tools. The Quality Manager also acts as the AS9100 Representative for the Department.
Essential Duties and Responsibilities
- Leadership Responsibilities
- Supervises direct reports including the Inspection Supervisor, the Quality Engineers and Business Systems team members.
- Quality Requirements
- Uses high level competency of industry specifications (IPC, J-STD, AS, ISO, Mil-STD, etc.) and practices to flow customer contractual requirements to all departments.
- Supports internal QMS efficiency and ensures compliance with AS and ISO standards.
- Process Validation
- Participates in new product introductions and validates processes through Quality Assurance Control.
- Identifies control methods for manufacturing processes by performing and updating FEMAs.
- Ensures calibration of inspection equipment is maintained and performed as required.
- Issue Identification
- Participates with core teams using structured process improvement methodology to identify opportunities for improvement by monitoring key performance metrics.
- Using statistical methods, identifies and monitors critical manufacturing processes, raising the alarm when necessary and implementing solutions and countermeasures to ensure consistent production of quality products.
- Problem Solving
- Utilizes problems solving methodologies to determine root causes of problems and implement effective and sustainable solutions.
- Participates as an essential member of the Corrective Action team. Consistently uses the Corrective Action Request (CAR) process to address and solve issues.
- Verifies effectiveness of problem resolution by monitoring production performance after solution implementation.
- Other Responsibilities
- Works directly with customer and suppliers for quality audits, source inspections and quality concerns
- Ensures all employees are trained as required. Ensures that all quality training programs are kept up to date to latest contractual requirements and technologies.
- Performs other tasks as required by Supervisor.
Job Requirements
- BS Degree in Engineering or related field, or minimum 5 years of experience in Quality
- Minimum 5 years leadership experience
- Quality Control Engineer certification
- Experience in Lean Manufacturing environment
- Experience utilizing Lean Six Sigma tools (FEMA, Fishbone, 5 Why, 8D, Value Stream Map, Process Flow, A3, etc.)
- Experience using Quality tools and practices
- Excellent Problem Solving, Statistical and Analytical skills
- Excellent computer skills including expert proficiency in Microsoft Excel
- Excellent verbal and written communication skills
