About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Project Manager is the primary single point of contact for large-scale billing-related projects with significant complexity. The Project Manager is responsible for planning, organizing and managing the business' implementation to meet scope, timing, and overall project outcomes. This role also serves as Agile Product Owner to a development team responsible for delivering value to billing, payment, and portal functions. Agile roles are not?passive positions on an org chart. They proactively?work to?gain the skills needed?to provide great?customer value,?master?their?role, and?support others to?be the best they can be.?
The Main Responsibilities
Develop, plan and manage implementation of activities for highly complex projects for external/internal customers from project inception to testing and release.
Accountable for timely project completion and delivery.
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.
Develops project progress and status reports.
Coordinate and facilitate project meetings.
Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
Accountable for content decisions for?your delivery?team
Gather and define what functionality is needed?
Optimize the value of the delivery team's work
Own and prioritize team backlog items
Collaborate with other?roles to provide?the content?development
Confirm and/or validate that delivery team's work is complete
Point of contact/liaison for the vendor than manages the billing portal
What We Look For in a Candidate
Bachelor's Degree and 5+ years of related experience
Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.
Ability to communicate effectively, strong customer communication skills are a requirement
Ability to deal with remote client relations through phone, email & online sources in order to enhance the Partner experience.
Basic telecommunications technical knowledge required
Demonstrated ability to use and apply Business Acumen.
Working knowledge of Microsoft Office Suite
Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support.
Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience.
Preferred:
CAPM or PMP Certification
Certified SAFe Product Owner
5+ years in project management or related experience
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 254615
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min $57600 Salary Max $128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term