Senior Product Analyst The Senior Product Analyst role is responsible for IT Hardware Asset Management and management of the process with ServiceNow. The responsibilities include but are not limited to implementing a controlled HW Asset Management to manage an asset's lifecycle, integration of the process with CMDB, Procurement, Finance, and other stakeholder processes, and ensuring adoption, continual education, and continual improvement. The role will monitor to ensure processes are being carried out, ensure the data is accurate, and execute some aspects of the day-to-day operation of the processes. ITIL certification is preferred. Position Responsibilities: Delivery Excellence * Provides strategic management of the overall Product program, ensuring that release schedules are met and risks managed. * Leads a collaborative, dynamic Product planning process prioritizing efforts that align with Comerica and Technology strategies and provide the best value and outcome for the investment. * While working with the delivery team, responsible for developing structured development plans that drive Product releases from inception through delivery. * Works with the Program/Project Management to decompose the Product Vision and Product Roadmap into themes which will be captured in the Product Backlog by the project manager or delivery lead. * While working with the technical teams and the business Product Owner, the Product Delivery Manager is responsible for driving a Release and Iteration Plan based on the Backlog. * Consistently exercise independent judgment and discretion in matters of budget, scope and schedules. Strategic Thinking * Works with stakeholders to expand product offerings. * Monitors current market, and competitive trends to identify opportunities for growth. * Supports new product ideation activities and processes. * Collaborates with Marketing and the business Product Owner on overall product strategy. * Maintains awareness of Technology strategies and direction to assure the alignment of the product's technologies. * Coordinates new product offerings and oversee flow of set up processes within delivery teams. Collaboration * Works with the key stakeholders including the business Product Owner to define the Product Vision and Product Roadmap for any given product that considers innovation, customer feedback and market/industry drivers. * Works in collaboration with multi-disciplinary teams including security, risk/compliance, architecture and operations. * Ensures that all team members, including business partners, are working together effectively, are communicating with related teams and are producing quality work, in line with the overall Product vision. * Actively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice. Communication * Maintains communication with stakeholders in Technology and other lines of business to ensure that there is visibility into the Product's direction, schedule, progress and operational status. Position Qualifications * Bachelor's Degree or High School Diploma or GED and 10 years of Technology experience * 6 years of Technology experience * 5 years of CMDB and Hardware IT Asset Management experience * 5 years of information systems experience in ITIL principles * 3 Years of experience implementing industry best practice frameworks on hardware asset management processes and procedures * 2 years of experience with HW Asset Management utilizing ServiceNow * This position is not eligible for sponsorship. Must have indefinite employment authorization Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled