Munson Healthcare Otsego Memorial Indian River Family Practice Clinic3860 S Straits HwyIndian River, MichiganFull Time / Day Shift / Monday - Friday ABOUT THIS ROLE:
As the Clinic Coordinator, you will coordinate the daily operations of an Ambulatory or Physician Practice's front office and clinical support staff as well as other patient flow functions. Performs duties as delegated within the scope of practice and validated competencies.
WHAT WE ARE SEEKING IN YOU:
Associates Degree in a health-related discipline preferred. In lieu of an Associate's Degree, directly related experience may be accepted.
Clinical background required. May include RN or LPN licensure, Certified, Credentialed or Registered with preference for Certification (CMA), depending on the needs of the practice.
A minimum of two years of progressively increased responsibility in a clinical or health related office setting.
Comfortable using different computer systems including EMR.
Superior customer service skills and demonstrated above average oral and written communication skills.
You are a self-starter who can work in a minimally supervised work environment using effective decision making and problem-solving skills to foster a goal-oriented team.
Ability to assume patient care role if and when necessary.
WHAT YOUR DAILY ACTIVITES AND EXPECTATION WILL BE IN THIS ROLE:
Ensures provider office schedules and staffing coverage schedules are current in coordination with manager.
Plans non-provider work schedule and assigns work.
Monitors attendance, overtime, PTO and work utilization.
Motivates, educates, trains, encourages, communicates, prioritizes, delegates staff and plans workflow for the office with management approval.
Responsible for ensuring that staff orientation and education occurs consistent with policy. Ensures documentation of orientation and competency.
Coaches support staff to perform their responsibilities with efficiency through leading by example and by working with support staff as necessary. Provides input to staff annual discussions.
Ensures compliance with established human resource and operational policies and procedures. Coordinates documentation as required.
Assists the manager in developing and monitoring department organizational process. Works with manager to implement. Participates in Lean process flow, as appropriate
Participates in Meaningful Use/MiPS/MACRA/PQRS and Quality Improvement guidelines, implementation and compliance.
Assists manager with preparation for and compliance with inspections, including, but not limited to TJC, CMS, State, and CMS.
Supports practice management software and functions as a super-user for office EMR.
Works to resolve problems and complaints regarding office. Responds to provider requests regarding problem areas.
Assists in preparation of annual budget, making recommendations for equipment requests and needs for the upcoming year.
Demonstrates adherence to all policies and procedures.
Ensures medical and office supplies are ordered in a timely manner and in compliance with par levels.
Directly oversees and provides support and direction for daily clinical and clerical operational functions within the clinic.
Performs other duties as assigned.
MUNSON HEALTHCARE ORGANIZATIONAL STANDARDS AND EXPECTATIONS: Models Munson Healthcare's Purpose - We Improve Lives. Embraces and supports the Munson Healthcare Alignment Framework including our Purpose, Mission, Vision, Values, True North Goals, Strategic Vision and Goals, and Operating System.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times. Performs other duties and responsibilities as assigned.