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Job Description
Job Summary
Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.
Essential Functions
Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.
Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.
Qualifications
Required Associate's Degree or equivalent Graduate from an accredited nursing program
Preferred Bachelor's Degree in Nursing
3 years of experience typically gained through skills/knowledge/abilities Nursing experience Required
Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred
LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
Primary Location
SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood
Department Name
Patient Access Service Center - Nursing Triage
Employment Type
Part time
Shift
Weekly Scheduled Hours
0.04
Hours of Work
variable
Days Worked
variable, Monday to Friday
Weekend Frequency
Variable weekends
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) .
Who We Are
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the region's largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here (https://www.spectrumhealth.org/about-us/quality-safety-and-patient-experience/awards) to see a complete list of our safety, quality and patient experience awards.