Supporting the Most Exciting and Meaningful Missions in the World
Full Time Biometrics Technician
As a Biometrics Technician (BT), you will be responsible for supporting the mission of a government program located in Grand Rapids, MI. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This position is a full time team member.
This position will require the ability to obtain and maintain a government issued security clearance
PAE provides all required job training for qualified candidates
Primary Responsibilities are:
Complete biometrics registration for applicants seeking legal immigration to the United States. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. Provide front-line customer service as representatives of PAE and on behalf of the United States Government.
*FULL-TIME* employees are expected to be work Monday through Friday from 7:45am to 4:15pm or eight hours a day as opening and closing times may vary. Employees are regularly scheduled for 40 hours a week but can be altered depending on applicant volume and site needs.
Highlights of Responsibilities:
It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensuring the applicant is treated with respect as a customer of the USCIS ASC.
Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant's paperwork and identifications, electronic biometric data and reports.
Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.
Required Qualifications:
Must be able to obtain and maintain a government issued suitability clearance.
A High School Diploma or equivalent.
Must be able to speak and write in English.
Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicant's hands to obtain quality fingerprints.
Ability to work in a high paced environment with the public.
Ability to type and use basic computer skills.
Successful completion of the biometrics training and become certified within sixty days.
Desired Skills:
Ability to speak a foreign language.
#LI-PRIORITY
#APP21
EEO is the Law Poster
EEO is the Law Poster Supplement
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
