$41,600 ANNUALLY
EXPERIENCED CUSTOMER SERVICE REPS
We are looking for the best and the brightest Customer Service Representatives to dazzle our clients’ customers. We think that great customer service deserves a great rate of pay, don’t you? If you have at least 2 years of continuous customer service experience in a contact center, we’d love to talk with you!
For more than 50 years, Harris & Harris has a long tradition of excellence in providing superior customer service. We are proud to invest in the best employees. We know that they make the difference and our customer satisfaction rates prove it! We are a company that is driven to create opportunities for those who are willing to work hard, sound terrific over the phone, and are accustomed to providing exceptional customer service! We’d love to learn what makes you the best in the business!
We offer an environment where we celebrate our talented employees and offer full benefits including: two weeks of paid time off in year one, comprehensive health and dental coverage, vision coverage, 401(k) with company match, tuition reimbursement, contests, incentives, and more!
If this sounds like just what you’ve been looking for, apply today and start earning what you’re worth!
Schedule: Day shift Monday - Friday, every other Saturday (twice a month)
WHAT THE JOB REQUIRES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensuring customer satisfaction and providing professional customer support.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Identifying customers financial situation and setting them up on proper payments
- Processing payments and facilitating move-in and move-out service orders
- Navigating multiple systems and use appropriately depending on the call type
- Detailed notation records of customer interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Communicating and coordinating with leadership and colleagues as necessary.
- Knowing our products inside and out so that you can answer questions.
WHAT YOU MUST POSSESS
- A minimum of 2-3 years of call center experience
- Professional bilingual skills are highly desirable (Fluent in English and 1 other language)
- Rock-solid customer services skills
- Excellent communication and problem-solving skills
- Ability to stay calm and deescalate when customers are stressed or upset.
- Patience and the ability to maintain composure on difficult calls and recognize when to escalate a call to a supervisor immediately
- Basic computer skills and working knowledge of MS Word and MS Excel
- Experience using computers while working with customers is a plus
- Ability to type and talk simultaneously 40 words per minute
- Ability to navigate multiple systems and use appropriately depending on call type
