BDO's Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.
The Desktop Support Technician role is responsible for delivering quality customer service to Firm customers, Partners and professionals by providing a dedicated call center service for requests and incidents by phone, ticketing and messaging systems. Assesses nature of customer's problem or request; provides basic to mid-level troubleshooting; reviews technical documentation and knowledge base for documented solutions; and either resolves the issue or escalates to next level in the support chain. Operates under close supervision and reports to the Service Desk Desktop Support Manager. Moderate amount of travel may be required related to projects, training or support for several days at a time. An alternative work schedule, on-call work and weekends are occasionally required. The Desktop Support Technician role is responsible for the efficient and effective operations of the Service Desk within their area of expertise. In this role, the Desktop Support Technician role is charged with participation in the Incident Management process and making recommendations to IT Management for process improvements. Additionally, the Desktop Support Technician role maintains knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures.
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.