We are Exotic! Your ISO Certified Supply Partner.
For over 50 years, Exotic Automation & Supply has prided itself on being problem solvers with one goal in mind: to improve customer productivity and profitability.
Exotic Automation & Supply is an Industrial Supplier and Manufacturer. We serve virtually every industrial sector where automation, motion control, material handling, gasket and sealing solutions are required.
Exotic is looking for a full-time, Industrial Retail Store Sales Representative to join our team in a full-time capacity at our Taylor, MI store location.
Performs all Parker Store Customer Service and Warehouse Operations. Responsibilities include, but are not limited to, opening/operating/closing a store location, assisting customers in person and over the phone, entering orders into business system, reviewing/pulling/preparing/packaging/shipping orders, and ensuring all other general store operations are performed according to procedures and policies.
Position Hours: 8:00 AM - 5:00 PM, Monday - Friday
Essential Job Functions:
Opening Store location by preparing customer area, warehouse area, and personal work area by following daily checklist (provided).
Responsible for understanding, meeting and servicing customer needs by g reeting customers courteously and quickly (both in person and over the phone) and assisting/resolving requests and/or problems in a prompt and professional manner.
Sells products and services while offering add-ons that may benefit the customer and suggests alternative products when a customer-requested product is not available.
Continuously develops knowledge of products, inventory levels/locations, customer base and sales techniques.
Processes all requests for quotes (RFQs) and follows up to ensure orders are booked.
Processes all returns according to RMA procedures (cash and credit).
Manufacturers hose assemblies.
Pulls stock, packages, inspects, labels and processes all paperwork for orders using business system.
Maintains inventory and performs all required cycle counting.
Receives in daily stock shipments and ships out customer orders Including scheduling pickups through FedEx and UPS.
Participates in the outbound cold calling program and complies with monthly quantity of call requirements.
Maintains store cleanliness standards.
Appropriately documents customer concerns per policy/procedure.
Maintains current sales literature library, end cap displays and in-store promotional advertisements.
Maintains cash drawer and performs weekly cash deposit transactions.
Closes the store location with clean up and prep for the next day's business by following daily checklist procedures.
Knowledge, Skills and Abilities Required:
High School Diploma (required).
Previous customer service work experience (retail environment preferred).
Basic PC skills (MS Office and POS/Business System).
Demonstrated problem-solving capabilities.
Mechanical aptitude a plus.
Valid Driver's License.
Organizational skills required to prioritize, plan and coordinate work activities and resources in area of responsibility.
Strong sales and negotiation skills required to provide full support of company initiatives.
Analytical skills needed to identify root causes of problems, generate alternatives, draw logical conclusions and decide on appropriate course of action after careful examination of relevant information and consideration of critical business issues.
Has a finish the job mentality, that supports on time job completion.
Interpersonal skills necessary to effectively communicate with associates, customers, business partners and management team.
Demonstrated teamwork approach with superiors, peers and subordinates utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.
Qualified candidates expressing interest in this position must electronically submit credentials on our website: www.exoticautomation.com (https://exoticautomationsupply.applytojob.com/apply/OvjKm18str/Retail-Store-Sales-Representative) Phone calls and walk-ins will not be accepted Position ID: 1007CSLSREP0621 EEO/AA Employer
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