About Community Housing Network
Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals. Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents.
Community Housing Network is Opening Doors and Transforming Lives through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion.
CHN is committed to cultivating and preserving a culture of inclusion and connectedness which includes:
- Creating a more diverse, equitable, and inclusive workplace to provide better services for participants and staff.
- Utilizing a trauma informed approach to build rapport with vulnerable populations.
- Making available educational resources related to diversity, equity, and inclusion, all the while providing a platform for conversation.
Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefit package. All full-time employees enjoy a rich package of benefits including:
- Health Insurance
- Dental
- Vision
- Health Care and Dependent Care Flexible Spending
- 401k
- Life Insurance
- Long Term Disability Insurance
- Voluntary Products: Aflac, Short Term Disability Insurance, Life Insurance
- Generous Vacation and Medical Leave Time
Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain's Cool Place to Work.
Information Technology Support Specialist II
Department: Operations
Reports to: Information Technology Analyst
Employment Status Classification: Exempt - Salary, Full Time, Grant Funded
Job Description Summary:
The IT Support Specialist position is a technical, hands-on position responsible for providing technical support and assistance to staff, including setting up workstation hardware and preparing or re-imagine workstation PCs and other staff equipment.
Essential Functions:
- Function as 'Tier 1' technical support of all CHN staff (both on-site and remote) to resolve problems with equipment, technology, or data.
- Assist with general workstation maintenance and software upgrades.
- Perform any other related IT duties of a similar technical level.
Qualifications/Requirements:
- 2-4 year's experience with IT support and technical troubleshooting required; high level of experience with Microsoft Windows, Office 365 ProPlus and Adobe products preferred.
- High school diploma or equivalent preferred.
- High proficiency with computer and software concepts.
- Experience and familiarity with Active Directory preferred.
- General familiarity with LAN networking practices.
- Experience with using help desk ticketing systems preferred.
- High proficiency with computer and software concepts.
- Highly motivated with strong initiative and ability to work independently.
- Ability and initiative to research and troubleshoot problem independently.
- Strong communication skills preferably with a patient disposition.
- Access to reliable transportation to support CHN satellite offices.
Location and Travel
Work is performed primarily in our Troy, MI office, however a partial remote work schedule may be accommodated based on organization needs.
CHN reserves the right to require a motor vehicle record check with respect to any employee where driving is an essential function of the position.
Physical Demands
Primary functions of this job are sedentary; occasionally this position may require activities of commuting to the Corporate office, attending off-site meetings, trainings or organizational events.
To apply for this position OPEN HERE:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3aa7a5be-ba3e-4943-9815-6be640408aaa&ccId=19000101_000001&jobId=407592&source=CC2&lang=en_US
