Job Details

As the Technical Support Engineer, you will answer support emails and phone calls, dispatch field service resources, and be a liaison to the engineering department to resolve new or complex problems.

What you will accomplish together with us

• Answer support e-mails and phone calls

• When possible solve problems remotely

• Separate applications problems from technical problems

• Dispatch field service resources

• Be a liaison to the engineering department to resolve new or complex problems

• Provide technical assistance to FSE's that require support

• Perform software updates/ upgrades

• Open cases to document reported problems and complaints

• Pass along identified leads to the sales manager

• Quote customers on extended warranty and T&M service as required

• Perform depot service activities

• Be a primary point of contact for North America FSE who require support

• Draft service documents as needed - technical writer

• Lift items that weigh up to 35kg

• Be a primary point of contact for North America FSE who require support

What will convince us

• BS in Mechanical Engineering or Biomedical Engineering or Biology with strong mechanical skills or AA in related field with 5 years experience.

• Strong mechanical skills

• IT skills

• Problem solving/ Troubleshooting skills

• People skills

• Ability to multitask and prioritize shifting priorities

• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found