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Operations Management Senior
Job Code Number
8904420
Job Description
V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Description:
The ITSM Data Engineer is responsible for the deployment and democratization of IT Service Management data sets aligned to related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He or she will also follow up and report on the adherence to both ITSM processes and balance the needs of Client business in the department and work with other ITSM managers to ensure global coherence. The focus of the position is mainly on data engineering activities but requires a deep understanding of all processes deployed.
Skills Required:
- Competency and Skills Gained . Deep understanding of ITIL approach, principles and processes . Excellent English skills spoken and written .
- Broad understanding of IT technologies and business considerations . Good working knowledge of an ITSM tool (BMC Remedy is a plus) . Experience with vendor collaboration .
- Experience in T shape architecture . This role supports multiple development teams with a global portfolio and will be a key technical resource on the portfolio"s metric and reporting solution.
- Will support and provide the necessary training to gain knowledge in the required technology stacks Excellent written verbal communication and interpersonal skills .
- Attention to details and passion pride in producing Quality deliverables . Advanced Programming in T-SQL . Applied Practical Programming in at least one Python, R, Java
Experience Preferred:
- 2 years of IT experience.
- 2 years of experience as a Data Engineer.
- 1 year of project management experience .
- Experience working across organizational boundaries on a local and global basis is an asset.
Education Required:
- B.S. Information Systems, Computer Science or equivalent work experience in the requested field
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.