Administrative Support
Location: OTSEGO, MI, United States
Job Family
: Admin & Support Services
Job Type
: Regular
Posted
: Oct 11, 2022
Job ID: 36483
Job Description
Perform administrative support to customer service department including coordination of department processes and initiatives, analyzing and reporting data, and all other high-level office tasks to support a result driven environment.
Answer phones and route calls
Greet and process visitors into the facility
Coordinates and schedules daily order entry process including receipt of purchase orders, level load management, audits for accuracy and communication of discrepancies to customer.
Analyzes and reports metrics for order entry process and other department initiatives including creation of standard work documents as required.
Check for errors and process order acknowledgements and maintain error log
Processes and distributes all daily reports related to department functions including EDI order management, Margin Subsidy program, and Annual Return policies.
Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with all departments relating to quality concerns, invoicing and billing claims, and shipping discrepancies.
Provides support in document management and file retention, coordination of projects, including Front Desk responsibilities when required.
Excellent analytical, communication, interpersonal, and organizational skills
3-5 years related experience in customer service and administrative support
Associates or Bachelor's degree desired
Results driven with ability to problem solves independently, improve quality and meet customer service goals
Excellent attention to detail and accuracy in a fast pace, multi-project environment
Strong computer skills including MS Word, Excel, PowerPoint, and Microsoft Outlook, etc.
The job description is intended to describe the general nature of this position and is not an all-inclusive list of duties performed by employees assigned to this position. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
