Position Title: QSR Clerk ? Level I
Reports to: QSR Manager
Positions Supervised: None
BROAD FUNCTIONS: To prepare food, obtain payment and provide exceptional customer service
SPECIFIC RESPONSIBILITIES:
Greets customers and prepares their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from the customer and make change
Prepares food neatly, accurately and in a timely manner
Demonstrates a complete understanding of menu items and explains to customers accurately and in a cheerful and helpful manner
Checks products in prep area and restocks items to ensure sufficient supply throughout the shift
Understands and adheres to all quality standards, formulas or portion controls.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food and clean up. Including checking dates and temperatures and logging the information.
General housekeeping and cleaning
Maintains professional appearance and grooming standards as outlined in the employee handbook and the standards of the franchisee(s).
Performs light paperwork duties as assigned
CONTACT WITH OTHERS - Internal:
- Will have contact with other QSR clerks and QSR Managers on a daily basis
CONTACT WITH OTHERS - External
Prerequisites
Education: Some high school or equivilant with the ability to read and perform math. Ability to read, speak and understand English
Experience: Ability to understand and implement written and verbal instruction
Ability to interact with customers on a friendly basis and work in a fast-paced environment
Availability: Must be able to work a varied schedule and on weekends and holidays
Physical Prerequisites:
Must be able to work in any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register
Position requires bending, standing, walking, and repetitive use of hands and arms the entire workday
Must have ability to lift 10lbs frequently and up to 50lbs occasionally
Position requires the ability to handle continuous exposure to food and cleaning chemicals
Position requires the ability to handle exposure to extreme temperatures