SUMMARY
The Circulation Coordinator, a member of the management team, is responsible for articulating and promoting Library best practices in the development and implementation of circulation patron services, community outreach, departmental budgeting efficiency, as well as the supervision and professional growth of the Circulation team. Duties may require independent judgment and action within specific parameters. In addition, the Circulation Coordinator is responsible for training staff throughout the district on the Evergreen ILS and on MeLCat and is the Main branch contact person for RIDES.
To perform this job successfully, an individual in this position must be able to meet or excel in the following representative responsibilities, knowledge, and abilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Selects, trains, monitors and appraises performance of the Circulation staff according to library policy.
- Trains all District and Contract library staff on the Evergreen ILS and on MeLCat.
- Oversees the process of checking materials in and out of the district library.
- Oversees the handling of money at the circulation desk.
- Coordinates the library's involvement with MeLCat in relation to circulation.
- Coordinates the Main branch library's involvement with RIDES in relation to circulation.
- Collaborates with other departments on community outreach.
- Participates in short- and long-term planning for the District.
- Provides statistical data regarding library usage on a monthly basis to the Library Director and Board of Trustees.
- Prepares related reports and correspondence and attends Key Staff meetings.
- Analyzes delinquent accounts and works with outside agencies on collection issues and processes.
- Provides input for budget development and monitors expenditures.
- Resolves patron service complaints and problems.
- Performs related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Considerable knowledge of best practices for providing public library service.
- Ability to work effectively with the public and co-workers.
- Ability to interpret and apply library policies.
- Skilled in resolving complaints and personnel conflicts.
- Ability to lift 30 lbs on a regular basis.
EDUCATION, EXPERIENCE and OTHER Qualifications Include:
- Associates Degree with Bachelor's Degree preferred
- Five years of customer service experience
- Three years supervisory experience
- Valid Michigan Driver's License
Although reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions, visual and communication ability is required.
