Description:
Hours are Monday - Friday, 9:30am - 6pm.
$14/Hr
Candidates will be working with service techs and customers
to coordinate furniture warranty service. They will be taking inbound calls and
making outbound calls. Provides exceptional customer service to internal and/or
external customers, including field technicians and business partners. Provides primary dispatching and
administrative duties related to scheduling requests for service to
technicians.
· Performs as a liaison for business-to-business accounts
· provides timely responses and completes tasks within
established service-level agreements
· identifies potential growth opportunities; onboards new
accounts.
· Responds to standard questions and concerns from customers
· follows-up with appropriate documentation on nature and
status of claim and/or case
· completes a variety of forms and documents based on
guidelines, customer responses and operational procedures
· informs customer of results and closes out claims/cases as
appropriate
· Aids internal and external customers during claim and
general call center process
· forwards call and relevant information to other team
members, departments or supervisors as required.
Skills:
Customer Service, Call Center, Account Management,
logistics, inbound calls, data entry
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.