The Front Desk Welcoming Officer reports directly to the Victim Services Program Director and may have to at times report to the VOCA Program Coordinator as well. This position is responsible for providing secretarial, clerical and administrative support in order to ensure that clients feel welcome when they call or arrive to office and program calls and messages are provided efficiently and in a friendly manner. This is non-exempt position, work hours are Monday to Friday and no overtime is expected.
Education and Experience
- A high school diploma or equivalent is required.
- Has at least three years of experience working in customer service.
- Has experience in using data management systems, Word, Excel and Powerpoint.
- Posses a valid motor vehicle operator’s license to assist with client transportation or office supplies purchases.
- Be bilingual, read, write and speak Spanish fluently.
Essential functions include the following but are not limited to:
- Answer all incoming program calls and handle caller’s inquiries whenever possible.
- Re-direct calls as appropriate and take clear and accurate messages when required.
- Greet, assist and/or direct clients and visitors in a friendly and assertive manner.
- Provide secretarial support to managers and other program staff as needed.
- Ability to use Microsoft Office including Word, Excel and PowerPoint.
- Sort mail and distribute to staff’s mailboxes.
- May assist with childcare and provide children’s activities when parents are in a group.
- Assist with transportation when needed and complete vehicle inspections as requested.
- Assist management staff with making sure that coffee is made for meetings and reception area is always tidy.
- Be proactive, punctual and reliable.
- Ability to speak Spanish is required.
- Assist with data entry of resources in the community, especially those related to Victims of Crime.
- Ability to learn about community resources available for clients.
Other Duties
All other duties as assigned by the Program Coordinator within the scope of this position that contributes to the advancement of CMLF as a premier provider of services for people with emotional/mental health/support needs. Performs duties and responsibilities in accordance with applicable safety and health policies and procedures. Job duties may vary based on discipline and population served.
