Area of Interest
Administrative
General Summary
The Customer Service Representative is responsible for developing and maintaining positive account relationships through functioning as an in-store customer service contact in order to meet customer expectations and increase profits.
Works under general direction; relays on pre-established guidelines perform the functions of the job; a certain degree of creativity and latitude is required.
Can office out of any UFP location or remote.
Principal Duties/Responsibilities
- Works directly with customer or through 3rd party teams to ensure adequate stocking levels of product and product literature (POP materials) are present and available for consumers
- Works directly with customer or through 3rd party teams to ensure that displays have been set properly and that merchandising materials are in their proper place in an agreed upon timeframe.
- Works directly with customer or through 3rd party teams to ensure that product displays are constructed and in place on time and maintained throughout the selling season.
- Visits stores in accordance with proposal schedule and resolves store management concerns and problems.
- Inspects product quality and monitors inventory levels.
- Conducts price comparisons and communicates information as required.
- Assists in the presentation of product knowledge seminars.
- Assists in resolving accounts receivable problems and opportunities.
- Works store openings and special sales events as required.
- Prepares various reports and maintains records as required.
- Performs other duties as required.
Requirements
Knowledge
- Minimum associates degree; preferred bachelor degree
- Minimum of one year of customer services experience
- Working knowledge of Microsoft Office including Excel, Word, Outlook and other software for business applications
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking.
- Ability to successfully interact with all organizational levels and the public.
- Demonstrated proficiency to manage multiple tasks, to set priorities, and to meet deadlines.
- Demonstrate proficiency in general telephone and office etiquette and legible handwriting.
- Ability to comprehend and follow written and oral instructions.
- Demonstrated ability to be mobile in the work environment.
- Demonstrate ability to develop and maintain strong customer relationships.
- Ability to apply business and lumber math.
Conduct
- Works well under little supervision
- Highly motivated and enthusiastic
- Good interpersonal skills and good communicator
- Strong organization skills
- Be a team player and support the Company's goals
- Conducts in a professional manner
- Ability to pass a drug test
Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.
