Position Summary:
Applies technology solutions to support the success of the organization, its employees, and persons served.
Essential Job Functions:
Primary Responsibilities
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Develop and implement continuous improvements to user-facing systems.
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Support the IT Technician in troubleshooting and maintaining endpoint devices and assisting users.
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Assist the IT Manager in designing, installing, and supporting high-level infrastructure solutions.
Other Duties
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End-to-end support of Point of Sale systems
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Engaging in IT-related construction projects including installing low voltage cabling, camera systems, and other equipment.
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General configuration of Cisco networking equipment to support endpoint devices.
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Maintain accurate documentation including inventory, ticket resolutions, and knowledge books.
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Assist in the development, implementation, and monitoring of IT policies, procedures, and standards.
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Interface with vendor technical support teams for opening cases, receiving patches, and configuration support as necessary.
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Keep abreast of new technologies and industry trends and how they might impact the organization and its information systems.
Special Skills and Abilities:
- Experience creating and deploying Microsoft Windows client images
- Familiar with Microsoft Windows Server OS
- Experience supporting Microsoft Active Directory
- Experience supporting Microsoft Office
- Experience supporting VoIP phone systems
- General understanding of SQL concepts
- Working knowledge of networking concepts (routing, switching, VLANs, wireless, VPNs, etc.)
- Understanding of security concepts and their practical application
General Competencies:
- Written Communication
- Verbal Communication
- Personal Motivation
- Commitment to Excellence
- Problem Solving
- Planning & Organizing
- Quality Orientation
- Interpersonal Effectiveness
- Decision Making
- Team Work & Cooperation
- Initiative/Independence
- Flexibility/Adaptability
- Customer Orientation
- Quick Thinking/Learning
Leadership Competencies:
- Conflict Resolution
- Drive for Results
- Emotional Intelligence
- Creativity
- Strategic Thinking
- Leadership
Maintain a reliable vehicle and valid car insurance
Available to work after-hours for special projects Occasional