Wendy’s Restaurant is looking for a General Manager for the Gaylord MI Location.
Please read below to see if you might qualify.
General Manager: Manages the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew. Creates and maintains a "People Excellence" environment.
Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
Maximizes store sales goals versus budget and prior year, including participation in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned store requirements for new product rollouts/procedures.Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures total store “Service Excellence”, including “Customer Courtesy”, standards are met; implements corrective actions, as required.
Develops subordinates to maximize their contributions and future promotability. Executes proper training and development through established systems and practices.
Ensures People Excellence culture through the execution of the restaurant’s overall Human Resources programs. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew. Works with local HR staff to manage Speak Up process at store level, ensuring expedient and appropriate resolution.
Ensures store compliance with Company operating policies and procedures. Works with District Manager to establish store priorities, and develops and executes store plans. Informally evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings. Conducts regular managers’ meetings to communicate and reinforce priorities.
Ensures protection of Wendy’s brand and assets through store compliance with Company policies and procedures. Evaluates store performance at specified intervals using Company inspection form; coaches and retrains managers as required.
EDUCATION and/or EXPERIENCE
College degree and 3 - 4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.
In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the General Manager must perform managerial duties on site, in accordance with customary schedulingrequirements for this position. The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.