25-30 hours a week
Must have availability to work afternoons, evenings and weekends.
Location is Downtown Lansing
MUST HAVE
2+ years Administrative Experience
2 years of Customer Service Experience
Ability to Multitask
Working knowledge of Microsoft Office (Outlook, Word and Excel) & comfortable with technology
JOB DESCRIPTION
Customer Service (35%)
• Provide accurate fare, route, and other information to the public, maintaining full knowledge of all routes and schedules
• Assist customers in understanding how best to use services
• Communicate with customers, vendors, and all employees in a friendly, courteous, and professional manner
• Process lost and found items and distribute according to company policy
• Follow high standards and practices at all times by utilizing concepts learned in customer service training modules
• Maintain service and quality standards
• Work flexible and varied schedules, as needed to meet staffing requirements
Communications (25%)
• Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other technology including email and live chat
• Receive, record, and process customer comments and complaints relating to services, employees, and facilities
• Provide timely, reliable, and effective reports and communications, written and verbal
Currency Management (30%)
• Sell fare media (tokens, passes, etc.) to customers
• Process daily cash, check, and credit/debit receipts accurately and reconcile transactions
• Balance the cash drawer and reconcile fare media sales
• Oversee and maintain the club Cards Program
Administrative Duties - (10%)
• Open and close the Information Booth & Multimodal Gateway in compliance with established procedures at each location.
• Know and apply policies and procedures
• Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives
• Follow and promote safe work practices and all safety rules, policies, and procedures
• Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives
• Actively participate in all team meetings and team training initiatives
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.