Position: Service Manager
Location: Grand Rapids, MI
The role of the Service Manager is to achieve excellent customer service results consistent with the corporate mission "to dominate every market in which we choose to do business". Hire, coach and train committed, focused, and capable associates to serve customers' needs consistent with our strategic plan. Establish an appropriate sense of urgency and a "winning attitude".
Position responsibilities include but are not limited to the following:
- Supports a strong, team-based culture that aligns with investment in our people, taking care of our customers and achievement of core expectations.
- Must be able to resolve both personnel and customers issues promptly and effectively.
- Successfully executes all action plans and strategies to achieve the desired outcome.
- Possesses a strong business acumen to make sound decisions pertaining to the needs of the business including all aspects of P&L and safety.
- Calling on existing customers to follow up on recent service or installation.
- Review and approve service agreements to be presented to our customers.
- Collaborate with your team on expanded jobs, including those involving the sales team.
- Resolve customer service issues involving the service department.
- Planning for the hiring, training and advancement of all service personnel within the region.
- Work with the inside support team to ensure efficient scheduling of the technicians.
- Ensures that all service related business is processed daily in accordance with set expectations.
- Work with the inside service support team to ensure customer orders are entered and processed correctly and efficiently.
- Other duties may be assigned.
- Qualifications for this position include:
- Bachelor's degree preferred, but not required, minimum 4 years of Service Management experience
- A commitment to the concept of "doing it right the first time"
- Technically knowledgeable, conscientious, detail-oriented with excellent communication skills.
- Valid Driver's License and must be able to complete background check.
Ohio Transmission Corporation is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Our benefits program includes medical, dental and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, and Employee Assistance Program.
OTC is one of the largest industrial distributors and service providers in the United States. Our award-winning team is the market leader offering engineered solutions, technical solutions and aftermarket field support across a variety of industries including automotive, aerospace, power generation, mining & aggregate, medical, food and beverage, chemical processing, and many more. We are proud to serve such well-known companies such as Toyota, Dupont, Dow, BP, GE, Pitney Bowes, Honeywell, Delphi, Ford, Timken, Bayer, and Freeport-McMoran. We boast a broad range of services and design as well as a product portfolio which includes industrial automation, electric motors, drives, fluid power, mechanical power transmissions, air compression, pumping systems, finishing systems, dispense systems and fluid handling.
We employ over 1,400 employees in more than 57 locations ... and growing! The OTC team includes industry leading organizations that include OTP Industrial Solutions, Furey Filter and Pump, JCI, IPEG, Keller Electrical, Laron, Buckeye Pumps, PK Controls, Ohlheiser, Air Technologies, Midway, Contrast, FACT, Tape, etc.. Our size and strength give us the resources to drive continuous improvement, while local decision-making enables the agility to quickly meet our client's unique needs.
For over 50 years, employing and developing the best talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs. While our product lines have expanded significantly over the years, our commitment to integrity and fairness in all transactions with customers, suppliers and associates has been unwavering.
