Desktop Support Technician - Level II
Job Number: 312557
Category: IT Specialist
Description: A IT Desktop Support Technician - Level II job is available in Plymouth, MI with Belcan. In this role, this person will Perform troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Job Description:
Possess Level 2/3 IT Support knowledge - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Knowledge to diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.
Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
Develop positive relationships with the business and other functions at all levels
Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
Look to improve all aspects of the Service Desk Support functions continually This is what you"ll need:
At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support
Bachelor"s degree or Professional training/certifications related to areas of responsibilities
Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
Tech Savvy - Ability and passion for learning new technology and tools
Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication * Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Self-motivating, requires little supervision and can hit the ground running.
If you are interested in this role please apply via the 'apply now' link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
Location: Plymouth , MI
Minimum Experience (yrs):
Required Education: Not Specified
Benefits:
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