Position Summary
Manages and oversees the Kellogg Center Front Desk, PBX, Reservations, Parking Ramp, and other assigned guest service areas of the hotel; develops and maintains all policies and procedures for the Kellogg Center Front Office areas; interviews, schedules, trains, evaluates and supervises all Kellogg Center Front Office team members; resolves hotel guest complaints and monitors guest satisfaction; serves as a liaison with guests, vendors, and other University departments to provide outstanding hotel service; serves as part of the hotel management team; prepares financial and other operational reports as needed.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Hospitality Business or a related field; one to three years of related and progressively more responsible or expansive work experience in managing a hotel front office area; or an equivalent combination of education and experience.
Desired Qualifications
Experience with hotel computer systems including Opera, Saflok, B4checkin, and Kipsu; experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+ and gender backgrounds.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Work Hours
Variable hours to include evenings, weekends, and holidays based on business demands.
Bidding eligibility ends on 06/01/2021 at 11:55 PM