PEO Implementation Project Manager - Oasis
US - Remote No Office Location
PRO-21-00019
Description
Acts as project manager during onboarding and implementation phases and provides new clients and their employees with an orientation and enrollment to Oasis' policies, and procedures. Works collaboratively with the client to ensure a successful on boarding experience and timely delivery of commitments, up to the point where the client can successfully process payroll utilizing the Oasis systems. This position contributes to client satisfaction and retention.
Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
Determines client product needs to ensure client expectations are properly set.
Client/Employee Onboarding: Maintain knowledge of the client and employee onboarding process and progress ensuring the client has the best possible first impression of Oasis.
Establishes and maintains partnerships with Sales and HRG to ensure that all new and current client needs are assessed and met.
Creates and manages an implementation timeline including all tasks to be completed to ensure a successful client launch.
Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure milestones are being met.
Partners with New Business, Contractual, and Sales teams to provide outstanding support and product implementation to clients.
Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the New Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
Performance is evaluated by, but not limited to: client retention, client satisfaction, maintenance of dashboard metrics, and adherence to budget guidelines determined by leadership.
All other duties as assigned.
Requirements
Required
Minimum one year experience in client interfacing role working with C-Level Exec.
Experienced in implementation environment preferred
Experienced in payroll and benefits implementation preferred.
Less than 20% travel
Our Commitment
Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.