Summary
Part Time Product Demonstrator - Team Lead
Our sales team needs an engaging individual to effectively train our Event Specialists to engage with consumers and increase sales. This part time Engagement Trainer job is accountable for the in-store training of Event Specialists, onboarding of new employees and developing positive relationships with store personnel. The ideal employee trainer is friendly, outgoing and able to train employees in a clear and concise manner. If you feel you can train and motivate our retail team to make the sale and generate excitement, we encourage you to apply. When you work for Advantage Solutions, you become part of the largest sales and marketing agency in North America where you will receive great training and competitive pay rates.
Responsibilities:
Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
Introduce the ES to the store management team and review protocol for contact and engagement with store management.
Understand store's engagement goals and work to support.
Consistently visit the store on a regular schedule.
Conduct performance audits with the store management team.
Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
Qualifications:
(Required) High School Diploma or GEDor equivalent experience.
2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable.
Excellent customer service orientation.
Comfortable coaching for improvement from a positive point of view.
Self -starter and ability to work independently to achieve goals.
Ability to work effectively with management.
Must be comfortable engaging with the public, talking with consumers and recommending product sales.
Basic computer skills including familiarity with Word, Excel, and Internet usage.
Must pass online Food Safety training exam (all training hours will be paid for by the Company).
Compliance with all food safety requirements and regulations.
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.
Essential Job Duties and Responsibilities
On-board new Event Specialists (ES)
Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
Introduce the ES to the store management team and review protocol for contact and engagement with store management.
Coach the ES on the retailer's engagement model.
Coach the ES on how to file their paperwork.
Build relationships with the store management team.
Develop rapport with the store management team.
Understand store's engagement goals and work to support.
Consistently visit the store on a regular schedule.
Conduct performance audits with the store management team
Train and Develop existing ESs
Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
Review score card and coaching points with each associate's supervisor.
Administrative Work
Study product materials to develop product knowledge
Review event schedule
Attend trainings; products/ materials
Check voice mails, emails
Participate in scheduled calls with Supervisor/others as needed
Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.
Travel up to 20%
Minimum Qualifications
Education Level: (Required) High School Diploma or GED or equivalent experience
2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable
Skills, Knowledge and Abilities
Excellent customer service orientation
Problem solving skills
Comfortable coaching for improvement from a positive point of view.
Self -starter and ability to work independently to achieve goals
Ability to work effectively with management
Must be comfortable engaging with the public, talking with consumers and recommending product sales.
Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
Excellent written communication and verbal communication skills
Basic computer skills including familiarity with Word, Excel, and Internet usage
Must pass online Food Safety training exam (all training hours will be paid for by the Company)
Compliance with all food safety requirements and regulations
Environmental & Physical Requirements
Field / Reps Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties