POSITION SUMMARY
With a customer service orientation the Triage Nurse receives incoming clinical calls from patients. The Triage Nurse services as a bridge between the patient and the clinical staff, provider, and other services at OAM.
SUPERVISION: This position does not have any supervisory responsibilities.
ESSENTIAL RESPONSIBILITIES
- Works under the direction of a clinical pod to facilitate care and assures that patient's needs are met.
- Telephone Triage – collects appropriate information to determine need, obtains chief complaint, updates the patients’ medical history into their chart, and makes appointment for same day care or refers the patient to urgent care for emergent care.
- Communicates with other members of the health care team in order to ensure continuity of care and coordination of services. Acts as a patient / family advocate.
- Ensures availability of treatment information by filing and retrieving patient records.
- Protects patients' rights by maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- This individual will be decisive, self-driven, and dynamic.
- Training and mentoring other employees as needed. Working and maintaining positive working relationships with various OAM teams.
- Other duties as assigned or as requested.
REQUIRED/DESIRED QUALIFICATIONS
Education, Training and Experience:
- Has successfully completed an accredited RN or LPN program and is licensed by the state.
- Has successfully completed a competency-based orientation program and CPR certification or acquisition within 90 days of employment is required.
- 1-2 years in a medical office environment preferred.
- Strong customer service experience preferred.
- Proficient in Microsoft Office and Outlook. Experience with electronic medical records desirable.
Specific skills, knowledge and abilities:
- Familiarity with scheduling and rearranging appointments
- Strong verbal communication skills; high degree of comfort with computer and telephone work
- Ability to perform multiple and diverse tasks simultaneously
- Highly organized and self-motivated; able to work independently
- Experienced in Microsoft Office and Windows based computer applications
- Experience with Electronic Health Records
Motor, sensory and physical requirements:
- Ability to sit for prolonged periods of time.
- Frequent bending, stooping, lifting and reaching required.
- Employee may be required to lift up to 25 pounds.
- Manual dexterity required to operate modern office equipment.
- Employee must have normal or correctible range of hearing and eyesight.