Fairfield Inn and Suites is looking for a Part-time Night Auditor.
Responsible for all Front Desk and general hotel activity during the hours of 11:00 pm and 7:00 am; Perform accounting function for hotel.
- Provide the highest level of service to the guest at all times
- Organize shift and review remaining reservations that are to arrive
- Balance all credit cards, rebates, miscellaneous charges
- Resolve any discrepancies with departments out of balance
- Print registration cards for next day arrivals
- Verify GTD no-shows and complete walked guest report
- Prepare charge card summaries for deposit
- File credit cards and completed reports
- Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking
- All other duties as assigned by a supervisor, of which you are capable
Customer Service Standards:
- Acknowledge a guest immediately with a smile and a friendly greeting using 10 foot rule
- Handle guest requests immediately; Take initiative to offer assistance or answer questions throughout the hotel
- Stop personal/business conversations among Associates in order to assist guests
- Demonstrate self-confidence, energy and enthusiasm
- Offer improvement ideas and acknowledge good performance of others
- Practice safety standards at all times
- Comply with all rules and regulations of the company and those as outlined within the Associate Handbook
- Wear proper uniform and name tag at all times in accordance with the Standards of Appearance
- Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel
