Description
Summary
PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Position: Test Center Administrator - F/T - $13.25 - Gaylord, MI 49735
Benefits: Full Benefits Package
Schedule: Mon/Wed: 8am-1:30pm, Tues/Thurs: 8am-5:30pm, Fri: 8am-3:30pm
Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant - able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
Responsibilities:
Verifying valid government issued I.D's and other legal documents.
Responsible for reception duties; check-in and out of testing candidates.
Monitoring duties include; one -way mirror surveillance, video surveillance, and routine walk through inspections.
General office tasks to include report writing, email communications, and over the phone customer service etiquette.
Assist in training new proctors
Assist with daily test center operations to ensure a safe and secure testing environment.
Provide electronic fingerprinting services / at select locations only.
Qualifications:
High school diploma or equivalent
Cannot be currently licensed/certified in any trade
1 full year of customer service experience
1 full year of basic computer skills
Knowledge of Microsoft applications
Ability to walk/stand for 40% of the time throughout shift
MUST be reliable and work as part of team
Possess problem solving skills and engage in analytical thinking in stressful situations
Prior proctor/teaching experience is a PLUS!
Candidates must be able to pass an extensive background screening.For more information on PSI Services LLC please visit: Qualifications
Behaviors
Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Education
High School (preferred)
Experience
1 years: Basic Computer knowledge (required)
1 years: Customer Service Experience (required)
Skills
Customer Service (required)
Microsoft Office (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
