At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!
If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Retail Loan Ops Specialist I
SUMMARY
The Retail Loan Ops Specialist I must be detail oriented and well organized in order to maintain all requirements related to loan loading, payment adjustments and verification. The Retail Loan Ops Specialist I should be comfortable with Navigator loan screens and the use of Nxtsoft and Encompass interface screens. Additionally, the Retail Loan Ops Specialist I must have superior customer service skills as well as a high level of accuracy, strong attention to detail, and spreadsheet skills as well as data analysis.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsibility 1: Loan Operations: Accurately upload & input loans and solve problems as presented; provide customer service to both internal and external customers; provide support related to loan maintenance; work daily with complex spreadsheets; utilize Director, Nxtsoft, and Encompass; data input/maintenance of mortgage records on Navigator; Verification
Responsibility 2: Secondary Market: Process daily reporting file for payments and payoffs using the Freddie Mac Servicing Gateway. Verify funding packets. Assist with monthly delinquency, reporting and remitting.
Responsibility 3: Customer Service: Frequent, daily phone interaction with internal/external customers; research customer mortgage issues with efficiency and routine follow-up
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or general education degree (GED)
- 1-3 years related experience and/or training; or equivalent combination of education and experience
- Basic knowledge of typing and computer programs such as Microsoft Office Works necessary
- Excellent customer service/phone skills and attention to detail
We believe embracing human diversity makes us a better bank. We know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.
