During training,this position will work8am-5pm Monday - Friday.
Once training is complete, this position will follow a2-week rotating schedule as outlined below:
First week: Monday 2:00pm to 12:30am, Tuesday 2:00pm to 12:30am, Saturday 12:00am to 12:30am
Second week: Sunday 12:00pm to 12:30am, Wednesday 4:00pm to 12:30am, Thursday 2:00pm to 12:30am,Friday 2:00pm to 12:30am
TheAssociate Systems Operations Analystwill monitor and respond to on-going daily operations performance and availability. Control production operational integrity and reliability for all critical systems, with particular emphasis to systems that pertain to business continuity.
Day-to-Day Role:
- Ensure operational integrity and performance along with resource availability and reliability
- Respond to incidents that affect server infrastructure and applications within the Cloud and on premise solutions, escalating internally or to third-party vendors as required
- Recognize, identify, and prioritize incidents in accordance with organizational policies and operational impact
- Monitor a wide variety of information and network systems that include LAN/WAN systems, routers, switches, servers, storage, backup, operating systems, and core applications
- Support multiple technical teams in 24x7 operational environments with high uptime requirements
- Analyze and determine source of system errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld
- Maintain departmental processes, procedures and provide recommendations for improvements
- Operate and maintain peripheral equipment, including tape drives, printers and consoles
- Track, route and redirect issues and queries to correct resources
- Execute and verify successful completion of processes as scheduled; document and follow up on abnormal job executions
- Maintain Production Impact Logs (PIL) for reporting and analysis
- Execute and document electronic transfer functions and processing detail
- Ensure back-up media is transferred to the appropriate off-site location
- Support end users through telephone support
- Respond to computer systems questions, issues and problems from corporate and remote system customers related to hardware and system software
- Create Service Desk tickets for all support calls
- Perform PC imaging and configuration
Core Skills and Qualifications:
The ideal candidate must possess all of the following:
- High school diploma or equivalent
- Two (2) years of computer support experience
- One (1) year of experience working with PCs and peripherals
- One (1) year of experience working with help desk ticketing systems and service desk management tools
- Ability to work independently all shifts and days of the week
- Ability to collaborate with team members
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
- Ability to travel up to 5% domestically
- Ability to obtain and maintain a valid driver's license
- Requires a favorable motor vehicle report upon hire
- Availability to be on call 24/7as needed
Preferred Skills and Qualifications:
Overview: As the manufacturer of Dart and Solo brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
If you experience difficultyapplyingonline, you may call (833) 472-3278 or email us at for assistance.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at(833) 472-3278 or email us atADArequests@dart.biz.Relay calls can be made by dialing 711 or the relay number for your state.
INDHP
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
