Position Title: Customer Service
Position Number: 366235
Location: Romulus, MI 48174
Position Type: Temporary
Required Skill Set:
Customer Service, MS Excel, MS Word, Phone
Position Description:
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Freight Services Company Looking for a Customer Service Representative
Hours: 12:30pm – 9pm
Assignment Duration need: 90 days to start (could be longer in given business need)
Location
Romulus, MI 48174
JOB SUMMARY:
To be the primary interface between Client Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.
Essential Functions:
Answering of phones professionally and timely.
Answering and responding to e-mail requests timely.
Turn quotes around within 30 minutes.
Distribute customer/agent/station requests for follow up when needed.
Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
Accurately complete entry of pickup/quote information.
Ensure routing/dispatch is aware of any special instructions/cut offs.
Tracking and tracing of shipments.
Communicating to customers and sales regarding issues.
Research of shipments for Corporate requests/reports.
Research of shipments for Accounting requests/reports.
Understanding TSA regulations.
Support other departments when needed (routing, dispatch, inbound).
Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
Completion of specific assigned duties/accounts.
Able to work overtime and weekend on call rotations.
Other duties assigned deemed necessary by the Customer Service Supervisor.
SKILLS/COMPETENCIES
Must be able to type accurately at least 35 WPM.
Intermediate level Excel and Word.
Excellent written and verbal skills.
Ability to manage deadlines.
EDUCATION:
High School Diploma or equivalent.
Certifications, if applicable.
EXPERIENCE
2-years basic customer service experience and or 2-years of industry experience.
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
Benefits:
For information and details on employment benefits offered, visit
here. If you have any questions/concerns, please contact our HR Department via our secured
website.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
