Know that there are people behind the data.Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve - your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working - with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
Driver/Courier- Grand Rapids, MI req64157
Driver/Courier- Grand Rapids, MI - Monday-Friday3:15pm-8:30pm(Rotational Saturday)
Summary:
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
Competencies for Success:
- Everyday Excellence
- Behaviors
- Ethics and Values
- Customer Focus
- Personal and Interpersonal Skills
- I am customer focused
- Integrity and Trust
- Act with a Sense of Urgency/ Importance
- Approachability
- I am service driven
- Sincerity
- Problem Solving
- Composure
- I am a professional
- Honesty
- Decision Quality
- Listening
- I care about quality.
- Respect
- Patience
- I am knowledgeable
- Humor
Demonstrates the ability to quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration. Demonstrate and model the Everyday Excellence behaviors.
Qualifications:
Education Requirement:
High school diploma/GED strongly preferred, or commensurate work experience required.
Work Experience:
1 year of experience in a customer service, logistics, or delivery related job strongly preferred. General computer knowledge preferred. Experience with handheld scanner equipment preferred.
Licensure Requirement:
Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with < three moving violation convictions within the previous 36-month period.
Other:
Focus on the Customer: Acts with the customer/patient in mind. Develops relationships with customers. Communicates openly and transparently: Uses diplomacy and tact with all interactions.
Mental/Physical:
- Extensive use of phone and hand held device (PC)
- Prolonged standing/sitting/walking/driving
- Fine dexterity with hands/steadiness
- Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
- Ability to communicate effectively in English with clients, supervisors and peers
- Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
- Balancing
- Bending/kneeling
- Pushing/pulling
- Reaching/twisting
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter. We work to earn our customers' trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.
We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an
Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.
