SUMMARY
The primary purpose of this position is to provide direction and assistance in the completion of
daily merchandise and operating tasks and to perform such other duties as assigned by the Store
Manager and/or Assistant Store Manager. The incumbent is required to perform all tasks in a safe
manner consistent with corporate policies and applicable laws. This position does not involve,
hiring, firing, or disciplining associates or recommending any such action. Situations surrounding
these issues should be brought to the attention of the Store Manager and/or Assistant Store
Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
1. Provide superior customer service by assisting customers with their shopping needs,
handling all customer transactions in a timely and courteous manner, and responding to
customer complaints/concerns with a sense of urgency to see to their resolution.
2. Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays
and basic inline departments as directed by the Store Manager and/or the Assistant Store
Manager.
3. Control inventory by performing proper receiving and stocking including accurate cycle
counting, processing merchandise transfers according to procedures, and reporting
inventory problems to the Store Manager and/or Assistant Store Manager.
4. Accountable for store cash and other financial assets, reconciling cash register drawers,
preparing deposits, and ordering changes from the bank as directed by the Store
Manager and/or the Assistant Store Manager.
5. Assist with the general maintenance and appearance of the store by ensuring a safe and
pleasing environment for both customers and associates; respond to any unexpected
emergencies to ensure the protection of company assets.
6. Oversee that store inventory is regularly inspected in accordance with the Product
Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store
Manager.
7. Ensure that all outdated product and product with less than 30 days until expiration is
removed from the sales floor to be processed through the established returns process.
8. Manage tasks and supervise store associates in those limited circumstances when the
Store Manager and/or Assistant Store Manager is unavailable.
SUPERVISORY RESPONSIBILITIES
This position involves managing tasks and supervising store associates in those limited
circumstances when the Store Manager and/or Assistant Store Manager is unavailable. This
position does not involve, hiring, firing, or disciplining associates or recommending any such
RITE AID JOB DESCRIPTION SHIFT SUPERVISOR, JOB # 45/46
2
action, which should be brought to the attention of the Store Manager and/or Assistant Store
Manager.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the associate must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
abilities required:
Education and/or Experience
At least one (1) year of experience in retail, food service, restaurant or customer service industry,
preferably at a supervisor level, and/or a two (2) year college degree.