Title Financial SpecialistCategory RetailDescription
Summary: Individuals in the Financial Specialist position will act in the capacity of a Customer Ambassador for the bank. The overall focus will be to provide customers with a high quality customer experience. You will educate customers about River Valley's sales and service delivery options and refer the appropriate products and services matching the customer needs. You will also be responsible for processing transactions in an efficient, friendly, and accurate manner. You will be responsible for preparing and compiling customer information to open new accounts and complete file maintenance tasks accurately. You will be responsible for processing transactions utilizing bank wide systems and proficient use of technology.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include the following:
Customer Service: Engaging customers by keeping their best interest in mind and exceeding their expectations. Focusing on the Incredible Customer Experience (ICE) with every interaction.
•Expresses care for customers with a goal of growing their relationship with River Valley.
•Proactively greets customers, establishing a foundation for a positive interaction.
•Delivers service directly to customers within the confines of the coffee bar or fireplace seating area.
•Asks open ended questions, listens sincerely, and makes sure the customer is satisfied at the conclusion of their transaction.
Customer Account Opening/Maintenance Responsibilities (Consumer Accounts):
•Follows systemic approach to deepening relationships with customers following a defined sales relationship process.
•Prepare and compile customer information and application to open new accounts with the assistance of technology.
•Create accurate CIF (Customer Information File) and CIP (Customer Identification Program) files for all customers through using our integrated systems.
•Accurately prepares and submits file maintenance for existing accounts with proper documentation electronically.
•Attain and/or maintain appropriate document for accounts, i.e. Death Certificates, POA's, POD's, Trusts, and Court Letters.
•Is responsible to generate business results through referrals and attain goals as outlined within the position related to accuracy, ICE delivery and referral results.
•Interactively assist the customer with technology through online banking and our mobile app. Show the customer how to use our online and app services. Be knowledgeable in how to use iPhone, Android and tablet devices.
Customer Relationship Sales:
•With a good understanding of bank products/services and the customer's current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.(Listens to the customer's needs and matches those needs to the bank's products and services resulting in quality referrals.)
•Possess a sales mentality, understanding the need to hold oneself personally accountable to following sales behaviors and routines in an environment committed to building relationships and relationship selling.
•Accepts customer transactions for processing including deposits, cashing checks, processing loan payments and change orders. Responsible for identifying the customer, verifying amounts and following endorsement procedures.
•Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
•Orders working supply of cash, and counts incoming and outgoing cash.
•Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
•Removes deposits from, and counts and balances cash in deposits obtained through the night depository as required.
•Follows, acknowledges, and adheres to all applicable policies, procedures, rules, and regulations.
Perform other related duties as required or assigned that are in the spirit of this job description and position as necessary for the Bank and the Department to function effectively.
•May be responsible for vault and/or coin machine to include but not limited to balancing, operating equipment and verification of documents.
•May be expected to fill in at other bank locations based on business/staffing requirements.
•May be responsible for location related projects or community focused events.
This job has no supervisory responsibilities.
High school diploma or general education degree (GED); associate degree preferred; and one to three years related experience and/or training; or equivalent combination of education and... For full info follow application link.
EOE Statement River Valley is an EEO/AA Employer: M/F/Disabled/Vet