Auto req ID: 269212BR
Position Type: Part time
Employee Type: Non-Exempt
Job Summary
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.
Essential Functions
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Additional Linehaul essential functions:
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
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Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
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Additional Quality Assurance/Loss Prevention essential functions:
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
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Test responsibility
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More responsibility - Testing
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• Must maintain confidentiality and perform all duties in accordance with company policies and procedures
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• Participate in special projects, to include job fairs and HR Assessments, etc.
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• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tou
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Minimum Education
<• High School Diploma
<• General Educational Development (GED)
<• High School Diploma
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Minimum Experience
<• Management Experience 3 - 5 Years
<• HR: Benefits Administration Experience Up to 3 Years
<• HR: General HR Experience
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Required Skills, Abilities and / or Licensure
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Address: 1601 Brown Road
City: Orion Township
State: Michigan
Zip Code: 48359
Domicile Location: FXG-US/USA/P480/Pontiac Colocation
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
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