Job Details

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of Michigan's largest and best managed credit unions.

The Opportunity:We are seeking Assistant Branch Managers in the Metro Detroit and Ann Arbor areas to join the DFCU Financial team. This role will make decisions based on in-depth knowledge of DFCU Financial policies and procedures. Demonstrate skill in planning, directing and coordinating workflow of branch operations. Effectively manage employee through coaching and discipline.

What You'll Do:

• Assist Manager with all branch operations. Responsible for branch operation and supervision of all branch staff in the absence of the branch manager.
• Schedule cash and platform staff for efficient branch coverage.
• Coach and develop branch staff to achieve sales and service performance goals.
• Perform the duties of vault custodian, as required.
• Interpret and act on information in management reports.
• Suggest and promote creative ideas to increase sales productivity.
• Design and promote activities to increase branch profitability.
• Contribute to branch sales goals.
• Use membership data to proactively offer additional products and services to members.
• Provide membership, loan and cash services.
• Maintain knowledge of credit union consumer loan policies and procedures.
• Oversee the complete loan process within the branch.
• Ensure compliance with credit union procedures.
• Effectively communicate changes in policy and procedure.
• Make exceptions to policy and procedures when necessary.
• Resolve member disputes and defuse possible conflict.
• Write and administer performance reviews.
• Perform onboarding and training to new Tellers.
• Provide notary and medallion signature guarantee services.

• Bachelor degree in a business related field, preferred.
• Three years current experience in a sales position in a financial environment.
• Three years current experience supervising employees.
• Demonstrated ability to function as a team leader.
• Demonstrated ability to effectively coach staff and achieve performance goals.
• Exceptional analytical and problem solving skills.
• Demonstrated ability to multi-task.
• Computer literate.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
• Excellent interpersonal skills, including effective verbal and written communication.
• Ability and willingness to work in any of our branches.
• Saturday hours required.

• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Medical, dental and vision insurance
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Discounts with local and national companies through DFCU Perks
• New employee breakfast with the President
• Service / anniversary awards
• New employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)
• Gain share / bonus program
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Cash incentives for obtaining performance goals
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (~10 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans