Position Summary :
This position requires daily interaction with the Sales and Field Service teams as well as various internal departments (A/R, Tech Support, Customer Care, Stryker Finance, Legal, Marketing, ProCare Management & Trials). Responsible for the preparation and process of ProCare Service Proposals and Contracts both time of sale and aftermarket, credit billings, order entry, reporting systems management, supporting trial sales when needed and projects as assigned.
Essential Duties & Responsibilities:
Support multiple Field Service and Sales Regions as assigned to support the following functions:
Generate and amend quote proposal requests as requested by sales representatives and service technicians
Receive and review all executed contract requests to determine customer requirements and expectations in order to execute a proposal
Work with Legal to amend Terms and Conditions as necessary
Ensure pricing integrity is met on all proposals
Responsible for service contract order entry for time of sale and aftermarket contracts
Responsible for supporting all customers via phone, voicemail, chatter or e-mail in a timely and knowledgeable manner
Will be responsible to log monitor and track time of sale orders for entry for assigned service and sales regions.
Responsible for assisting with trial sales contract entry.
Ability to adjust schedule for month end purposes.
Provides back up support as necessary for team members.
Focus on customer satisfaction by solving problems in a consultative manner, operating with honest and integrity and providing a highly responsive and world class level of customer service
Utilize proper software and technological tools to maintain proper records;including but not limited to JDE and Microsoft products.
Position Requirements (Education, Special Training, Certifications):
High school diploma or equivalent.
Intermediate Skills - Windows, Microsoft Office, JDE, and basic office equipment
Willingness to adjust schedule for month end purposes
Physical/Safety Requirements:
Sedentary work: Exertingupto10poundsofforceoccasionallyand/or a minimal amount of force frequently or constantly to lift,carry,etc.
Must be able to communicate telephonic ally
Must be able to review printed material
Must be able to operate common office equipment (e.g. calculator,fax machine,telephone,etc.)
Must have good visual acuity
Mental Requirements:
Excellentwrittenandverbalinterpersonalcommunicationskills
Excellentanalyticalskills
Excellentorganizationalskills