February 17, 2021
21-008
LIBRARY ASSISTANT II
MEIJER BRANCH
25 Hours/Week
Reports to: Branch Manager
Position Posted: February 17, 2021
Apply by: February 26, 2021
JOB DESCRIPTION SUMMARY
The Jackson District Library is seeking a dynamic and motivated individual to provide technology assistance to patrons and also assist library staff in providing outstanding customer service in all areas of the library including our enhanced collections, a Digital Studio and 23 computer stations for public use. The ideal candidate will enjoy performing a variety of clerical duties, appreciate teamwork, take pride in providing prompt and friendly service to customers of all ages, and have a passion for serving the Jackson community.
DUTIES & RESPONSIBILITIES:
- Assist patrons in use of computers, mobile devices, tablets and e-readers and basic troubleshooting of hardware and software
- Monitors computer use to insure compliance with JDL’s Computer Use and Internet Policy/Guidelines
- Serves the public by providing materials, information and other services
- Assists with programming, displays, presentations and other public relations efforts
- Assists trainers with computer classes as assigned
- Contributes to the overall effectiveness of the Branch and the library system
- Responsible for knowing and following system procedures and policies
- Performs other reasonably related duties as may be assigned by the immediate supervisor and other management as required
- Manages reservations and keeps track of inventory in the Digital Studio
QUALIFICATIONS:
- Graduation from an accredited college or university or minimum of Associate’s Degree &/or 2 years hands-on computer experience (public service and/or computer use)
- Knowledge of Windows and Mac computers, hardware and software
- Familiarity with office programs, graphic and publishing software preferred
- Good Communication skills both verbal and written
- Ability to analyze problems, make decisions, and communicate with supervisor
- Familiarity with library operations desirable
- Outstanding customer service skills
- Ability to organize personal work responsibilities with minimal supervision
- Ability to lift, push, and pull 15 pounds or more as designated
- Ability to establish and maintain a good working relationship with fellow employees as well as with the public
- Performs multiple media and conversion processes as required
- Knowledge of video processing and migration
- Willingness to work evening, Saturday and Sunday work schedules
EOE
