QA Engineer (KM Pro)
Location UK-GB-Remote (Great Britain)
Job ID 15477
This role will be based in our Cambridge office
Role Purpose
Works with members of the development and support organization and is responsible for ensuring high quality standards and integrity of the Verint Systems software suite. Responsible for executing test plans and processes, for quick delivery of high-quality fixes to the field. Typically reports to a QA Team Lead.
Job Metrics
Adherence to project plans and test plan execution.
Design test plans and test cases for effective QA of product development projects
Working quickly and under pressure to deliver high quality QA as part of the product team
Accurately filing bug reports for defects and issues and taking responsibility for their progress through to resolution
Working independently and with other members of the product team group.
Contributes to daily stand-ups, sprint planning meetings and retrospectives
Manages and contributes to automation pipelines to be executed on daily basis and when needed
In what areas will you perform?
Champion of Quality
Execute verification and validation procedures based on the test plan and test cases, and document test results in repository.
Contribute to usability, integration, documentation or functional testing.
Record and verify defects using defect tracking tool with the ability to prioritize the severity
Team Collaboration with clear communication
Provide effective communication with geographically distributed team members
Escalate urgent issues to quality assurance management
Works with other team members to find the best and most pragmatic solution to challenges
Process Adherence and Automation
Prepare and maintain QA artifacts based on project schedules, including, but not limited to test plans, test cases, scripts, and metrics/reports
Contribute to or lead test plan and test case reviews
Executing existing automation workflows and implement new flows for other areas
Skills & Experience
General
Quality assurance engineer with high technical aptitude.
Testing web technologies and browser-based products.
Experience with APIs and web services.
Experience using VMware or other virtualization technology
Industry Specific
Have some knowledge/experience in the following areas:
Testing experience with call center or knowledge management applications is desired.
A working knowledge of cloud based software.
Testing experience with applications using SQL Is preferred (Should be able to perform basic queries).
Environment
Ability to:
Work independently in a fast paced environment.
Work in a global environment and interface with remote groups.
Contribute to a cross-functional team in daily stand-ups, sprint planning meetings and retrospectives.
Technical
Demonstrable testing experience using software development life cycle with major focus on functional testing, usability testing and integration testing
Quality Assurance Engineer with experience working cross-functionally using an agile methodology, such as SCRUM
Experience using defect tracking tool and quality/test management tool.
Ability to create and maintain quality assurance artifacts. Artifacts include, but are not limited to, test cases, test plans and testing strategies.
Must have troubleshooting skills and be able to perform root cause analysis.
Experience with estimating test cycles, producing regular status reports, and prioritizing tasks.
Executing automation experience is a plus.
Personal
Effective communicator with good written and verbal skills.
Work collaboratively in a team environment.
Self-motivated with a strong desire and drive to succeed.
Strong organizational, analytical, and time management skills.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one's race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.