Description:
CRM Platform engineering Product Manager
Customer data platform with Data Insights and Analytics-so through marketing, they are able to better determine how they'll be targeted (Target audience, LT customers, incentives, etc.)
1.) 5+ years in an Agile Environment
2.) 5+ years as a Product Manager
3.) 2+ years with CRM Experience
Owner of the success of the CRM and other internal inhouse system application
Position Description:
CRM Enabling platforms, is an internal facing role reporting to the -CRM Platform Engineering. You will partner with several teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally. Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop Ford's CRM into a leading platform. You'll work alongside a global team of product managers across major markets to build innovative sales, marketing and analytics tools to increase Customer retention and satisfaction. • Owner of the success of the CRM and other internal inhouse system applications • Create compelling recommendations for feature development or changes through data backed analyses and user insights • Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions • Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs • In charge of managing and handling daily requirements/issues from end users • Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
Skills Required:
• Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM. • Extensive experience scaling CRM platforms, any of: MS Dynamics, Salesforce, SAP, Microsoft, etc. • Can elaborate on your personal 0 -> 1 Product experiences. • Deployed products on an international stage, learned from your mistakes. • Ability to work with a global team to solve problems in a dynamic, energizing environment. • Exceptional at explaining ideas, concepts and complex architecture.
Skills Preferred:
•Must be able to think and act strategically, without constraints, but be able to operationalize •Strong communication, collaborative, and influencing skills •Proven ability to work closely with upper management •Strong personal presence to be able to represent technical concerns in Product Line prioritization
Experience Required:
•5+ years with progressive responsibilities in IT and Agile Framework with Lean Product Management Principals •Demonstrated ability to drive development of highly technical consumer focused mobile applications and/or technical platforms
Experience Preferred:
0
Education Required:
Bachelor's degree or equivalent experience in a relevant field Master's degree desirable
Education Preferred:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.