Our hours of operation are Monday thru Saturday 8:00 am to 5:30 pm.
This is a full-time position – 40 hrs./week. Work from home on Saturday.
Saturday has a $1.00 shift premium.
Hourly range: $12.50 – $16.50 per hour.
Semi-annual profit sharing bonuses ranging from $700 - $1000.
Paid-time-off and 401K. Yearly merit increases.
Responsibilities
- Lead in professionally responding to inbound insurance claim calls
- Accurately process insurance claims data
- Meet required KPI weekly
- Assist wholesale, cash and dot.com customers or supply base
- Assume responsibility of receiving and sorting incoming shop invoices
- Issue and post invoices
- Resolve billing inquiries
- Identify and communicate process and/or system improvements
- Answer, screen and transfer general voicemail folder calls
- Identify and escalate priority issues
- Support special projects as assigned
- Develop a working knowledge of sunroof glass and assemblies
- Deliver prepared sales scripts to potential customers
- Perform other duties as assigned by the supervisor
