About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
Within GM, Global Connected Services (GCS) and Customer Experience (CX) focus on providing world class customer experiences and maximizing the value delivered by connected vehicle services such as OnStCan ar, SiriusXM and the MyBrand App. The Chief Data & Analytics Office (CDAO) operates to provide analytics, data and business intelligence support to businesses across the company. The CDAO Business Facing Team leverages both business and technical knowledge to deliver value to CX. This position will partner with the Contact Center team to deliver data and analytic support to deliver best-in-class experiences.
Roles and Responsibilities
* In this role you will collaborate with business and IT leaders to develop plans for analytic projects that solve business problems and can be operationalized
* to drive tangible business value.
* You will translate the needs of business customers to technical requirements for Data Scientist, Data Engineering and Business Intelligence teams - this means knowing enough of both the business side and technical side to be effective, diving into data as necessary.
* You will help create work related to strategy, roadmap, critical metric definition, reporting and dashboards.
* You will drive analytical projects from conception to completion with high velocity and quality, be cognizant of status, roadblocks and pace of project throughout and escalate as necessary to ensure success and on-time delivery to business partners.
* You will deliver data-driven insights and 'tell the story' that enables strategic and operational decisions.
* You will mentor others and handle project finances.
* You will continuously enable to new solution trends and develop the skills for self and enable the practice to build the skills.
Additional Job Description
Required Qualifications
* *10 or more years in a leadership role, with at least 5 leading analytics in a contact center
*At least 7 years of hands on experience with BI and other Advanced Analytics methods
*A proclivity for quantitative concepts, including academic/professional experience in one or more of the following fields: computer science, mathematics, finance, statistics, physics, engineering, bio-statistics, cognitive or neurosciences, behavioral economics, econometrics.
*Strong business domain knowledge - customer experience, marketing research, business analytics, marketing data, automotive and understanding the exponential change within this domain is paramount to success
*Ability to develop & maintain relationships with business stakeholders across GCS and CX, partially through accountability, following up on requests and delivering on commitments. Have the ability to collaborate cross-functionally to ensure project success.
*Familiarity of BI tools: Excel, Reporting Tool Consumption (Cognos, Tableau)
*Thrives in a collaborative atmosphere and believe in the power of innovation through differing view points
Note: Working from alternate location with frequent or periodic travel to Detroit can be considered
Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
* Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
* Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
* Company and matching contributions to 401K savings plan to help you save for retirement;
* Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
* Tuition assistance and student loan refinancing;
* Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
