Job Details

Perform day to day activities for customer orders and coordinate these activities according to the required schedule. Interface with internal and external customers from multiple departments and levels of management, including Breed Associations and other affiliates. Utilize the Zoetis genetic databases to efficiently enter customer orders, communicate data issues and process customer requests. Apply your knowledge of systems and required techniques to effectively satisfy customer orders and needs; provide answers to general inquiries regarding routine product use and services provided by Zoetis Genetics, sending additional information when necessary

Supervisor / reports to

Order Entry Team Lead / Laboratory Operations Manager

Essential duties / Responsibilities

Organizational

• Exhibit conduct that is consistent with the Zoetis Mission and Vision, and with its Core Beliefs of:
  • Our colleagues makes the difference;
  • Run it like you own it;
  • Customer obsessed;
  • One Zoetis
• Perform duties in a safe manner. Maintain safe and clean working environment by complying with procedures, rules, and regulations. Perform duties according to standard operating procedures (SOPs), ensure that required data is properly documented in a timely fashion according to the current SOPs;
• Report deviations from SOPs, or unexpected results in a timely fashion, in accordance with the organisation's CAPA (corrective action, preventative action) SOPs;
• Work collaboratively with other employees to schedule work and ensure its completion;
• Contribute ideas and participates in initiatives that will lead to continuous improvement of procedures (efficiency and quality);
• Team Focus: stay mindful of company business needs by attending to customer orders, adhering to business and team schedules, and contribute to updated business processes and procedures to ensure compliance.

Order Entry

• Handle and collect data from animal samples including hair, blood, semen and tissue.
• Effectively enter animal details into spreadsheets and create orders in genetic databases
• Communicate customer data corrections via email
• Enter and manage customer accounts and orders in Zoetis enterprise systems, including Salesforce and internal genetic databases.
• Manage customer communications via email. Ensure customer order inquiries are attended to in a timely fashion.
• Participate in department meetings and training to remain current on products and their use.
• Promote Excellent Customer Service. Identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers.
• Participate in ongoing training opportunities (products, computers, presentation skills, etc.).
• Process any special orders and ensure that all orders fall within existing pricing, promotional and/or policy parameters established by the business.
• Perform other duties as assigned by Order Entry Team Lead or Laboratory Operations Manager.

Qualifications

• High school diploma / GED required.
• At least 1 years' experience in a customer service or data entry role;
• Excellent oral and written communication skills;
• Advanced in Microsoft Office Suite (Word, Excel, and PowerPoint) ;
• Proficient with email and calendar management systems (Outlook preferred);
• Familiarity with database systems (e.g., M/S Access) and SharePoint preferred;
• Comfortable in a rapidly changing environment;
• Self-motivated; ability to work independently and work as constructive team member.

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.