Snelling is looking for a Collections Manager for a busy mortgage company on the North side of Grand Rapids.
Responsibilities of the Collections Manager:
• Contribute to the annual department plan along with strategies necessary to achieve the organization's strategic plans and goals.
• Provide leadership and department training to the Collection staff. Oversee the effective operation of the Collections area and track the results and report to the AVP of Collections.
• Assist in writing and delivering employee reviews.
• Review Collection Calls on a consistent basis for all call staff evaluating call quality performance.
• Track call performance to ensure that required calls are made daily/weekly/monthly.
• Oversee the development and maintenance of appropriate training materials, policies/procedures, and disclosures required by law pertaining to Collections practices.
• Respond to escalated borrower phone calls and provide detailed, thorough explanations of denials and approvals, calculations, and criteria.
• Monitor accounts, outside vendors and various agencies to ensure requested actions are performed on a timely basis in accordance with policy.
• Tracking and processing for the Hardest Hit Fund for any other state approved program.
• Understand and ensure compliance with laws, rules, and regulations affecting our institution.
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Act a lead and project manager when assigned.
• Maintain up-to-date knowledge of Collection, Bankruptcy and Foreclosure Laws and regulations
• Meet established standards and guidelines with regard to compliance, job knowledge, quality, efficiency, attendance, initiative, teamwork, customer service, and overall performance.
• Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
• Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.
