Duties: Report to Group Director, Experience Design and manage the User Experience for multiple clients from strategy to wireframe. Supervise and lead teams of Experience Architects and Senior Experience Architects. Mentor and monitor your UX team to grow them as professionals. Communicate clearly about design, from delivering persuasive presentations to writing detailed annotations. Work with our Strategy and Insights group to leverage primary research, personas, task analysis, heuristic and competitive reviews to craft industry-leading user experiences. Craft and conduct stakeholder interviews with everyone from subject matter experts to C-level executives to determine business/site objectives. Create information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications. Create and refine user-experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents. Prepare and present design recommendations based on business goals, user research, UCD and IA principles. Collaborate as a member of the Creative team. Consistently deliver brilliant design on a deadline. Lead discovery workshops with clients and evaluate and interpret artifacts into business and user needs. Design systems, products, services and interfaces.